On 9th March 2021 there was an update to Windows 10 which conflicts with the way your PC talks to your Kyocera Ecosys laser printer – and when you open the File -> Print window, or when you actually try to print anything (from Google Chrome, Microsoft Word, Outlook, Excel, or any other program) your PC crashes with a “blue screen of death” (BSOD) and turns itself off or reboots. We’re just collecting some error info, and then we’ll restart for you” with the extra detail “ Stop code: APC_INDEX_MISMATCH failed: win32kfull.sys” and you’ve no idea why, you’re not alone! Follow these steps and you’ll be back to work in less than half an hour… If you are getting a Windows 10 error every time you print which says “ Your device ran into a problem and needs to restart.
This page was last updated at 20:40 on Friday 12 March.
